Dalgenes Interiors has been selling flooring from their East Ortega Street showroom for decades, and the owner clearly knows the local market—several reviews mention Gene Sprowl's long tenure and character. Their work includes hardwood refinishing (screen coat, buff, satin and gloss finishes), tile installation with epoxy grout, and carpet sales. The 3.8-star Google rating tells a split story I see too often with established flooring shops: loyal repeat customers praise the follow-up and product knowledge, while a handful of frustrated clients cite installation quality problems, incomplete callbacks, and one serious health complaint about new carpet off-gassing that was never fully resolved.
The recent positive reviews are brief but consistent—people appreciate Wade's communication and the showroom experience. The negative patterns worry me more: multiple mentions of installers having to return two or three times to fix work, billing confusion, and at least one contractor reporting a hostile showroom encounter. In 27 years I've learned that flooring is unforgiving—subfloor prep and seam work either meet the standard or they don't, and callbacks cost everyone time and trust.
If you're considering Dalgenes, ask specific questions about who will actually install your floor, get a detailed scope in writing, and confirm the callback protocol before you sign. Long business tenure matters, but recent execution matters more.