Curtis Carpet Inc is a family-owned Santa Barbara flooring shop that's been around long enough to have both loyal repeat customers and some noticeable stumbles. The recent positive review from March 2026 mentions work by Pierre and Liz on both carpet and hardwood, though I noticed earlier reviews reference an owner named Jim—family succession, perhaps, or just different staff handling different jobs. Either way, the 3.4 Google rating tells a split story.
When the installations go well, customers appreciate the old-school, local business approach. When they don't, the pattern I see is troubling: broken appliances blamed on phantom movers, seams ripping apart, and multiple complaints about zero follow-up on warranty work. One reviewer waited six months for a callback that never came. That's not just poor customer service—it's a breakdown in accountability that no homeowner should tolerate, especially on a flooring job where you're literally walking on the results every day.
The project photos show competent work across bedrooms, kitchens, and baths, including detail cuts around vents and shoe molding. They clearly know how to lay flooring. The question is whether they'll stand behind it when something goes sideways. If you're considering Curtis Carpet, get everything in writing—scope, timeline, warranty process—and confirm who'll actually handle any callbacks before you sign.