Castle Refinishing lists garage doors as their service category, but every actual review I've seen talks about bathtub and countertop refinishing—so there's a real disconnect between what they advertise and what they've been doing. The recent work (2024–2026) earned consistent praise for tub resurfacing quality and fume control, which matters when you're coating porcelain in a small bathroom. Customers specifically mention professional care and that "brand new" finish you want when you're saving thousands by refinishing instead of replacing.
The older reviews tell a different story. Multiple customers from 2018 and 2022 report vanishing act behavior after problems surfaced—unanswered calls about warranty work, no-shows on scheduled repairs, overspray damage left unaddressed. One reviewer tried "dozens of occasions" to reach them about a failed repair under their lifetime warranty claim. That's the pattern that keeps me up at night as a contractor: great initial work, zero follow-through when things go sideways.
With a 3.8 Google rating across only nine reviews and that checkered service history, I'd want a very detailed written warranty and multiple confirmed references before handing over a deposit. If they've truly shifted focus back to quality and accountability in the past two years, that's encouraging—but the gap between their stated specialty and actual track record needs explaining first.