Abbey's Carpet City & Flooring has been selling flooring materials on Chapala Street for years, and their 4.0 Google rating tells a mixed story I've seen play out with a lot of local suppliers. When things go smoothly, customers rave about the product knowledge—particularly from staff like Gerry and Pablo, who personally checks installation progress on LVP jobs. That kind of owner oversight matters on whole-house flooring projects, where sequencing and substrate prep can make or break the outcome.
The negative reviews, though, point to communication breakdowns and unclear return policies that left some homeowners frustrated mid-project. One customer mentioned not getting samples before ordering, which is odd for a flooring decision—you need to see how LVP or laminate reads in your actual light before committing. The complaints about unreturned calls and restocking fees suggest the business may struggle when juggling multiple jobs.
If you're considering Abbey's, go in with specific questions about return policies in writing, insist on samples, and confirm who your point person will be throughout the install. Their selection and installation crew get solid marks when the process stays on track, but make sure expectations are nailed down from the start.